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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Elements define the essential outcomes
2. Prepare for employer contact
   • Source, interpret and use labour market information as a context and aid in determining options for employer contact
   • Identify and match target employment market to job seeker profile
   • Plan contact approach and organise resources, according to employer and client information
3. Confirm skills suitability of job seeker
   • Confirm strengths and abilities of job seeker by working collaboratively with the job seeker using a strengths-based approach
   • Convert strengths and abilities to selling points from the employment perspective
   • Match selling points to employer needs taking account of the needs of both parties
4. Negotiate outcomes for job seeker
   • Provide positive and accurate information about job seeker to employer
   • Use communication and selling skills to promote and emphasise job seeker strengths and suitability
   • Identify and negotiate employer resistance to employment barriers relating to the job seeker
   • Support job seeker in preparation for employer contact based on specific situation needs
   • Use negotiation skills to reachan agreedoutcome with the employer
5. Provide follow up services to job seeker
   • Provide clear information to job seeker on outcomes of employer contact and employment opportunities
   • Discuss future assistance with the job seeker and identify situations requiring referral to other services
   • Make referrals to other services in accordance with organisation procedures.
   • Update information systems according to organisation policies and procedures
   • Review and reflect on employer contact and use learning to refine approaches accordingly

Performance Evidence

The candidate must show evidence of the ability to complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the job role. There must be evidence that the candidate has:

matched at least 5 different job seekers to employers where at least 3 of those job seekers present with multiple barriers to employment, including:

sourcing and using labour market and employment information to inform matching

working with the job seeker to identify strengths

engaging in employer contact sessions, using the following communication skills:

active listening

selling skills

negotiation

providing follow up contact.

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Knowledge Evidence

The candidate must be able to demonstrate essential knowledge required to effectively complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the work role. This includes knowledge of:

legal and ethical considerations (national, state/territory) for delivering contracted employment services, and how these are applied in organisations:

codes of practice

discrimination

duty of care

equal employment opportunity (EEO)

privacy, confidentiality and disclosure

policy frameworks

records management

rights and responsibilities of workers, employers and clients

specific legislation, relevant deeds and their application to employment services contracting, including:

Social Security Act 1991

role as delegate of the Commonwealth

work health and safety

principles and practices of strengths-based practice

current and emerging characteristics and requirements of local labour markets:

current and projected skills shortages

local labour market information, including industry make up, employment growth areas, skills in demand

vacancy reporting

unemployment and job seeker data

recruitment analysis

expectations and needs of job seekers and potential employers and how these may vary

forms of assistance to employers, and how these are used

wage subsidies

post-placement services

assistance with workplace modifications

reasonable adjustment support

current incentives and other assistance available to employers

communication techniques, including

active listening

selling

negotiation

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